SALONAKSALONAK

Privacy Policy

Last Updated: 01/01/2025

1. Introduction

Welcome to SALONAK! This Privacy Policy explains how we collect, use, and protect your personal data when you use our platform as a Client or Professional. By using SALONAK, you agree to the practices described in this policy.

2. Who We Are

SALONAK is a booking platform connecting clients with beauty and grooming professionals for at-home services. We are committed to protecting your privacy and ensuring compliance with UK GDPR and other applicable laws.

3. Information We Collect

3.1 For Clients

  • Identification Data: Name, email, phone number, and address.
  • Payment Data: Card details (processed securely by third-party providers).
  • Usage Data: Booking history, preferences, and interactions with the platform.
  • Communication Data: Messages exchanged with Professionals.

3.2 For Professionals

  • Identification Data: Name, email, phone number, and address.
  • Professional Data: Qualifications, DBS check, portfolio, insurance details.
  • Payment Data: Bank account details for payouts.
  • Usage Data: Booking history, client reviews, platform interactions.
  • Communication Data: Messages exchanged with Clients.

4. How We Use Your Data

4.1 For Clients

  • To create and manage your account.
  • To process bookings and payments.
  • To communicate about bookings, updates, and promotions.
  • To improve our platform and services.

4.2 For Professionals

  • To verify your credentials and eligibility.
  • To facilitate bookings and payouts.
  • To communicate about bookings, updates, and platform changes.
  • To improve our platform and services.

4.3 Legal Basis for Processing

  • Contractual Necessity: To fulfill bookings and provide services.
  • Legitimate Interests: To improve our platform and prevent fraud.
  • Consent: For marketing communications (you can opt out at any time).

5. Sharing Your Data

5.1 For Clients

  • Professionals: Only necessary information for bookings.
  • Payment Processors: To securely process payments.

5.2 For Professionals

  • Clients: Only necessary information to facilitate bookings.
  • Payment Processors: To securely process payouts.

5.3 Other Third Parties

  • Service Providers: For platform maintenance, analytics, and marketing.
  • Legal Authorities: If required by law or to protect our rights.

6. Data Security

  • Encryption: For data in transit and at rest.
  • Access Controls: To limit who can access your data.
  • Regular Audits: To ensure compliance with security standards.

7. Data Retention

We retain your data only as long as necessary:

  • Clients: Until you delete your account or for legal/compliance purposes.
  • Professionals: Until you delete your account or for legal/compliance purposes.

After retention periods, data is securely deleted or anonymized.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your data.
  • Correct: Update inaccurate or incomplete data.
  • Delete: Request deletion of your data.
  • Restrict: Limit how we use your data.
  • Object: Opt out of marketing or certain processing activities.
  • Portability: Request a transfer of your data to another service.

To exercise these rights, contact us at info@salonak.co.uk.

9. Cookies and Tracking

We use cookies to:

  • Improve platform functionality.
  • Analyze usage patterns.
  • Personalize your experience.

You can manage cookie preferences in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified 15 days in advance. Continued use of SALONAK after changes constitutes acceptance.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

Email: support@salonak.co.uk