Privacy

Salonak Privacy Policy

Last updated: 14 August 2026

Salonak respects your privacy and processes personal data in line with UK GDPR and the Data Protection Act 2018. This policy explains what we collect, why we use it, and your rights.

1. Who we are
• Salonak operates a UK marketplace for at-home grooming services (clients, professionals, and businesses)
• For privacy enquiries: support@salonak.co.uk · https://salonak.co.uk

2. Data we collect
• Account details — name, email, phone, postcode, profile photo, role (client / professional / business)
• Booking data — services, times, addresses, status, messages related to appointments, tips, promo use, rewards credit, and dispute records
• Payment metadata — processed by Stripe; we do not store full card numbers
• Device data — push notification tokens, app diagnostics, approximate device or app version
• Location — only when you choose to share postcode or address for discovery and bookings; live map features during an active job where enabled
• Support and feedback — messages you send to our team
• Professional / business verification — identity, insurance, and related documents submitted by providers
• Cookies and similar technologies on salonak.co.uk — see section 11

3. How we use your data
• To create and manage your account and verify your email where required
• To match you with nearby professionals and businesses
• To process bookings, payments, refunds, tips, promo codes, rewards credit, and reminders
• To send booking updates and messages you opt into
• To keep the platform safe — fraud prevention, verification, insurance checks, and dispute handling
• To improve Salonak — analytics in aggregated or pseudonymised form where possible
• To comply with legal obligations

4. Legal bases (UK GDPR)
We rely on:
• Contract — providing the marketplace service you request
• Legitimate interests — security, platform integrity, and improvement
• Consent — marketing and optional notifications
• Legal obligation — where applicable

5. Sharing your data
We share data only as needed:
• With the professional or business fulfilling your booking (name, contact as shown in-app, appointment address, service details, chat)
• With Stripe for payments, refunds, tips, and payouts
• With Firebase/Google Cloud for hosting, authentication, and related infrastructure
• With analytics or messaging providers that help us operate the app and website, under appropriate agreements
• With authorities when required by law
We do not sell your personal data.

6. Retention
• We keep data while your account is active and for a reasonable period afterwards for legal, tax, accounting, and dispute resolution purposes
• Booking and payment records may be kept longer than profile or marketing preferences
• When you delete your account we remove or anonymise personal data that is no longer needed, except where we must retain it by law or to resolve disputes or fraud

7. Deletion
• You may request deletion via Delete Account in the app, at https://salonak.co.uk/delete-account/, or by emailing support@salonak.co.uk
• Account deletion is blocked while open (non-completed / non-cancelled) bookings remain — finish or cancel them first

8. Your rights
You may request:
• Access
• Correction
• Deletion
• Restriction
• Portability
• Objection to certain processing

You may also:
• Withdraw consent for marketing at any time
• Complain to the ICO (ico.org.uk)

Contact support@salonak.co.uk to exercise your rights.

9. Security
• We use industry-standard measures including encrypted connections and access controls
• No system is 100% secure — please use a strong password and keep it private

10. Children’s data
• Salonak is not intended for users under 18
• We do not knowingly collect children’s personal data
• If you believe a child has registered, contact support@salonak.co.uk and we will delete the account

11. Cookies & analytics (website)
• Our website (https://salonak.co.uk) may use essential cookies to keep the site working
• Where enabled, analytics cookies or similar tools help us understand traffic and improve pages
• You can control non-essential cookies via your browser settings and any cookie banner we display
• The mobile app uses in-app analytics and diagnostics as described above, not browser cookies

12. International transfers
• Data may be processed outside the UK with appropriate safeguards where required (for example standard contractual clauses or equivalent)

13. Changes
• We will update this policy when practices change and note the "Last updated" date above

14. Contact
support@salonak.co.uk
https://salonak.co.uk/privacy
https://salonak.co.uk